Refund & Cancellation Policy

1. Satisfaction Guarantee & Refund Eligibility

At LifeGuide / Online Iskole (https://lifeguidex.com.lk), customer satisfaction is our top priority. We are a direct digital service provider offering Grade 1-5 model papers, interactive AI tutoring, and online primary education modules directly to students and parents. All transactions processed are strictly for direct digital access to our proprietary services, and we do not act as a third-party marketplace. We offer a 7-day Money-Back Guarantee under the conditions specified below.

2. Conditions for a Full Refund

You are eligible for a full refund within 7 days of purchase if:

• You experienced technical issues that prevented you from accessing the purchased digital services, and our support team was unable to resolve the issue within 48 hours.
• You were mistakenly charged twice for the same transaction.
• The digital content delivered was substantially different from what was described.

3. Non-Refundable Items

Refunds may not be granted if:

• More than 7 days have passed since the original transaction date.
• Digital model papers or lesson modules have already been fully consumed, downloaded, or used extensively.
• The request is due to a change of mind after full content consumption.

4. How to Request a Refund

To request a refund, please send an email to lifeguidex@gmail.com with the following details:

Our support team will process and review your request within 1 to 2 business days. Approved refunds will be credited back to your original payment method (Visa/Mastercard/Bank Account) via 2Checkout within 5 to 10 business days depending on your bank.

5. Subscription Cancellations

If you have an active monthly or recurring educational subscription, you can cancel your subscription at any time from your Account Dashboard. Upon cancellation, you will retain access until the end of your current billing period.

6. Support & Contact

If you have any questions or require immediate refund assistance, please reach out to us: